Frequently asked questions

Q: How quickly will the registration information come after making a purchase?

A: Usually, in 2 to 30 minutes. If you haven't received your registration code in 30 minutes, don't worry. The registration company may take a little longer to check your order and will send your registration information as soon as possible.

Q: Do you use secure servers for placing orders?

A: Yes, always. You can be assured that your credit card information is sent through a secure server and only to a certified payment processor. The company will not distribute your credit card information to any one else.

Q: Do you have an additional system requirements?

A: Yes. here`s the list of the software that you need to install on your computer before using all the features of our software.

Q: During installation a window comes up: "Install Program As Other User"

A: You do not have administrative privileges on this computer. Contact your system administrator.

Q: When converting to AVI, video files become too large

A: Check the encoder setting for audio or video. Choose correct bit-rate for the video from "Settings" - to the right of the video encoder list. For the audio, choose correct bit-rate and sample-rate from "Change" - to the right of the audio encoder list.

Q: When starting a conversion process, an problem message appears: "The operation cannot be performed because the pins are not connected"

A: It's possible that the video or audio encoder on your computer works incorrectly. Try to choose a different encoder for the conversion or to install the latest version of the encoder.

Q: An problem message appears when opening a file: "Class factory cannot supply requested class File:"

A: This may mean that no encoder was found for your input video/audio file, or that the file is bad. You can download and install a correct encoder.